Case study · Postal operator
Expanding from mail into packets and parcels.
NetDespatch helped a postal operator expand from mail into B2C packets and parcels by delivering the shipment platform, label workflows, tracking capability and operational visibility needed to launch a live parcel service quickly and reliably.
Connecting the parcel operation
One web-based platform linking customer despatch, parcel data, labels, tracking and courier delivery across the new packets and parcels service.
Velocity
adopted in the Packets and Parcels division
End-to-end
wholly web-based home delivery management
On time
and on budget launch
To compete in parcels, the client needed more than a physical network. It needed a shipment platform that could connect shippers, generate compliant labels, capture parcel data, support tracking and give operations teams visibility across the service.
NetDespatch partnered with the client to design, launch and operate the parcel technology layer behind the proposition, enabling the organisation to move from market ambition to live parcel operations.
The idea
Turn a postal network into a parcel proposition by adding the digital layer needed to connect customers, labels, data, tracking and operations.
Key outcomes
A new digital foundation for B2C packets and parcels.
Velocity provided the operating layer needed to connect customer despatch, labels, parcel data, tracking and courier delivery across the new service.
NetDespatch Velocity adopted in the client's Packets and Parcels division.
An end-to-end, wholly web-based solution for packet and parcel home delivery services.
Enterprise-wide visibility from customer despatch through to courier delivery.
Customer and supplier integration across the parcel service.
Online shipment creation, label printing and item tracking for customers.
A platform capable of supporting customer returns.
A digital foundation for B2C packets and parcels market development.
Launched on time and on budget.
The challenge
Turning a postal network into a parcel proposition.
The client was moving into packets and parcels from a postal background, expanding beyond letters and mail consolidation into B2C parcel services for retailers and shippers.
Unlike mail workflows, parcels required item-level visibility, customer and supplier integration, and operational control from despatch through to courier delivery.
The platform therefore had to do more than support booking and label production. It needed to connect customer despatch activity with courier delivery processes, provide reliable parcel tracking and operational data, and support entry into a more digitally demanding delivery market.
Connecting the parcel operation
One web-based platform linking customer despatch, parcel data, labels, tracking and courier delivery across the new packets and parcels service.
The solution
From postal ambition to operational parcel capability.
Using the NetDespatch innovation lifecycle, the move into packets and parcels was progressed from market opportunity through to a live, web-based parcel operation with customer tools, tracking and operational control.
Explore
Understood the opportunity to extend from mail into packets and parcels, identifying the customer, operational and technology requirements needed to support a new B2C parcel proposition.
Validate
Defined the digital service model, including customer shipment creation, label production, supplier integration, parcel tracking and the visibility needed across the delivery journey.
Prove
Applied proven Velocity platform capability to demonstrate how customer despatch activity could be connected through to courier delivery in a wholly web-based operating model.
Operationalise
Implemented the platform as the operating layer behind the packets and parcels service, supporting customer tools, parcel data, labels, tracking and delivery visibility.
Commercialise
Enabled the client to take a new parcels proposition to market, supported by a scalable digital platform for customer onboarding, service management and future development.
Core platform role
Velocity provided the parcel operating layer.
Velocity gave the client the parcel operating infrastructure required to move from postal operations into packets and parcels, connecting customer despatch, shipment creation, label production, supplier integration, tracking and operational visibility across the delivery journey.
The results
A new parcel capability, delivered from idea to operation.
NetDespatch helped the client establish a live packets and parcels service supported by a complete digital operating layer for customer despatch, labelling, tracking, integration and delivery visibility.
What began as a strategic move into a new market became a functioning parcel operation, with NetDespatch providing the platform capability, implementation expertise and operational design needed to make the service work at launch.
The result was a credible B2C parcel proposition with the tools, data visibility and service controls needed to support retailers, shippers and delivery operations.
Value delivered
Ideas. Integrated. Delivered.
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